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The Reserve Bank - Integrated Ombudsman Scheme, 2021
Dear customer, our Bank is covered under the Reserve Bank of India- Integrated Ombudsman Scheme, 2021. (Click here for the copy of the Scheme)
In case any complaint or grievance against the Bank is not addressed within 30 days or if not resolved to the satisfaction of the customer, the same may be addressed to the RBI Ombudsman of the respective area on the dedicated e-mail as mentioned below.
Complaints can also be filed online on https://cms.rbi.org.in alternatively complaint may be sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 in the format. (Click here for the format of form)
Additionally, customer may call on the Contact Centre on the toll-free number – 14448 (9:30 am to 5:15 pm) which is operational in Hindi, English and in eight regional languages.
Details of RBI Ombudsman
(For Mumbai, Mumbai Suburban and Thane branches)
C/o Reserve Bank of India
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008
STD Code: 022
Tel No. 23022028
Fax : 23022024
Email : [email protected]
(For Vasai, Virar, Nerul, Bibwewadi and Wakad branches)
Dr. Sushanta Kumar Kar
C/o Reserve Bank of India,
4th Floor, RBI Byculla Office
Building, Opp. Mumbai Central
Railway Station, Byculla,
Mumbai-400 008
STD Code: 022
Telephone: 23001280/23001483
Fax : 23022024
Email : [email protected]
(For Surat and Varachha branches)
Smt. N Sara Rajendra Kumar
C/o Reserve Bank of India
5th Floor, Nr. Income Tax,
Ashram Road
Ahmedabad-380 009
STD Code: 079
Tel. No. 26582357
Email : [email protected]